Privacy Policy

2. Information we collect

2.1 Information you provide to us

When you submit a quote request, complete a contact form, subscribe to updates, or email our teams, we may collect:

• Identity and contact details such as your name, job title, company name, country, email address, and phone number.
• Enquiry details such as the products you are interested in, technical requirements, project information, and any other content you choose to include in your message.
• Correspondence such as records of your communications with our sales, engineering, and after-sales teams.

2.2 Information we collect automatically

When you browse the website, we and our service providers may automatically collect:

• Device and connection data such as your IP address, browser type, operating system, and language settings.
• Usage data such as the pages you view, the links you click, referring pages, and the dates and times of your visits.
• Cookie data collected through cookies and similar technologies, as described in Section 4.

We do not intentionally collect sensitive personal information through this website, and we ask that you do not submit it through our forms.

3. How we use your information

We use personal information for the following purposes:

• To respond to your enquiries, prepare quotations, and provide the products and services you request.
• To manage our relationship with you and your organization, including pre-sales support, order fulfilment, and after-sales service.
• To operate, maintain, secure, and improve our website and understand how visitors use it.
• To send you product information, technical updates, or marketing communications where you have requested them or where we are otherwise permitted to do so. You can opt out at any time.
• To comply with our legal obligations, enforce our terms, and protect our rights, property, and safety, and those of others.

Where required by law, we rely on a lawful basis to process your information, including your consent, the performance of a contract or pre-contract steps taken at your request, compliance with a legal obligation, or our legitimate business interests in operating and growing our business.

4. Cookies and similar technologies

Cookies are small text files stored on your device that help a website function and provide information to its operators. We use the following categories:

• Strictly necessary cookies that are required for the website to work, including security, performance, and basic functionality.
• Analytics cookies that help us understand how visitors use the site so we can improve it. These may be set by third-party analytics providers.
• Functional cookies that remember your preferences, such as your language or region.

You can control or delete cookies through your browser settings and, where a cookie banner is shown, through your consent choices. Disabling some cookies may affect how parts of the website function.

5. How we share your information

We do not sell your personal information. We may share it with:

• Service providers who perform functions on our behalf, such as website hosting, content delivery, security, email delivery, analytics, and customer relationship management. These providers may only use your information to provide services to us.
• Affiliates and group companies involved in handling your enquiry or fulfilling your order.
• Professional advisers, regulators, and authorities where necessary to comply with the law, respond to lawful requests, or protect our legal rights.
• Acquirers or successors in connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate safeguards.

6. International data transfers

We operate internationally, so your personal information may be transferred to, stored in, or accessed from countries other than the one in which you are located. These countries may have data protection laws that differ from those in your jurisdiction. Where we transfer personal information across borders, we take steps to ensure it receives an adequate level of protection, including using appropriate contractual safeguards where required.

7. How long we keep your information

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including to provide our services, maintain business records, resolve disputes, and meet legal, accounting, or reporting requirements. When personal information is no longer needed, we securely delete or anonymize it.

8. Your privacy rights

Depending on where you live and subject to applicable law, you may have some or all of the following rights regarding your personal information:

• Access to the personal information we hold about you.
• Correction of inaccurate or incomplete information.
• Deletion of your personal information in certain circumstances.
• Restriction or objection to certain processing of your information.
• Portability of the information you provided to us, in a structured, commonly used format.
• Withdrawal of consent at any time, where we rely on consent to process your information.

If you are located in the European Economic Area or the United Kingdom, you also have the right to lodge a complaint with your local data protection authority.

8.1 California residents

If you are a California resident, you may have the right to know what personal information we collect and how we use and disclose it, to request deletion of your personal information, and to opt out of the sale or sharing of personal information. We do not sell personal information. We will not discriminate against you for exercising any of these rights.

To exercise any of these rights, please contact us using the details in Section 13. We may need to verify your identity before responding to your request.

9. How we protect your information

We maintain appropriate technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.

10. Third-party websites

Our website may contain links to third-party websites and services that we do not operate or control. This policy does not apply to those sites. We encourage you to review the privacy policies of any third-party site you visit.

11. Children’s privacy

Our website is intended for businesses and professional users and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, provide additional notice. We encourage you to review this page periodically.